Check in 16:00 day of arrival and check out 10:00 day of departure.
This directory contains all the information on how to book your Ski Verbier Holiday. Please contact our sales office to check availability and for any further information.
Tel: +44 (0)20 7401 1101 (09.00 – 18.00 Mon – Fri)
Fax: +44 (0)20 7401 1107
Email: info@skiverbier.com
Ski Verbier Ltd, 2nd Floor, Skyline House, 200 Union Street, London SE1 OLX.
HOW TO BOOK
Our intimate knowledge of Verbier and all that Ski Verbier offers is exceptional. Our aim is always to make every effort possible to satisfy all your requirements, so please discuss all individual requests with our sales team. Once you have decided on your dates and where you would like to stay, we will hold a provisional booking for you for 48 hours. If you do not confirm the booking within this time, your reservation will lapse and the chalet will be offered to other parties.
Confirming your reservation
A contract will be made once we accept your payment, whether or not we have received your signed booking form. A confirmation invoice will be issued by us. To secure your booking we must have received your completed, signed booking form, together with a deposit for 30% of the accommodation cost. The balance of payment is due 9 weeks prior to departure. Bookings made within 9 weeks of departure must be paid in full at time of booking. Please note that we only take payments from one member of the party who pays on behalf of the rest of their group, and that until we receive the booking form and deposit, your reservation will be treated as an option only, subject to expiry as above.
Weekly catered chalet prices include:
• Seven nights accommodation
• Champagne on first evening and for one breakfast
• Dedicated service from the resort staff
• Tea or coffee in bed, breakfast and afternoon tea daily
• Drinks and canapés followed by a 4 course supper 6 out of 7 nights
• Carefully selected house wines & a range of beers and soft drinks
• Daily newspapers
• Fresh flowers
• In-resort driving service in selected chalets
• Ski pass delivery
• Help with ski equipment hire
• i-pod docking station in every room
• Wii in each chalet
• Daily chalet cleaning
• Bathroom products (soap, shampoo, shower gel, body lotion)
Whilst the standard of service is the same in all our catered chalets, the style, amenities and facilities differ and this is reflected in the price. As all our chalets are privately owned homes, room sizes vary and it is the responsibility of the party leader to allocate rooms within their group.
Additional extras we can arrange:
• Transfers by train, private taxi or helicopter to and from airports
• Private or scheduled flights
• Airport parking meet and greet service in the U.K.
• Travel insurance
• Ski hire and lift passes
• Speciality wines and champagne
• Full or part time au pairs/nannies
• Heli-skiing and all ski tuition
• In-chalet massage
• Other In-resort activities
• Conference facilities
If you require something that is not on this list, please do not hesitate to ask.
SMOKING
To ensure the safety and comfort of all our guests, we ask that you refrain from smoking in any of the chalets. Smoking is only permitted on chalet balconies where ashtrays are provided.
OUTDOOR SHOES
Please note that for your own safety and for comfort that no shoes can be worn in any of the chalets so please remember to bring comfortable indoor footwear. (Slippers can be provided on request.)
LAUNDRY
Please be aware there are no laundry facilities available for guests to use in the chalets. Your representative will be happy to take any items of clothing to the launderette on request which is priced at cost and returned within 24 hours.
FINANCIAL PROTECTION
Ski Verbier Ltd is a member of the Association of British Travel Agents (ABTA W7034). Any flights that we arrange for your holiday are booked through our sister company Corfu Villas Ltd, trading as CV Travel. CV Travel hold an ATOL licence (ATOL 337) issued by the Civil Aviation Authority. Flights booked by them are protected by ATOL, and in the unlikely event of their insolvency the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to them for an advance booking. If your holiday does not include flights, any holiday arrangements booked through Ski Verbier Ltd are protected by our ABTA licence. For further information, visit www.abta.com or
www.atol.org.uk.
INSURANCE
Travel Insurance is a vital aspect to booking a holiday, giving you protection against unforseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that youmake your booking. To assist you with this, we have arranged competitive travel insurance from Travel & General Insurance Company plc to specifically meet your skiing holiday needs. Ski Verbier is an Appointed Representative of Travel & General Insurance Company plc. Details of both companies can be found on the FSA website (www.fsa.gov.uk).The cover includes off-piste skiing/snowboarding (with a guide), heli skiing (if you pay an aditional premium) and cover of ski equipment.
Should you decide not to purchase our insurance, you must provide us with details of your alternative insurance with your final payment.
Insurance premiums
Period up to days Per Adult Cover
Up to 5 days £34.50
Up to 10 days £38.50
Up to 17 days £46.00
each added week £22.00
Family cover
2 parents and all their children under 18
Family rate - 2 times the base premium
Person aged 66 to 70 years on departure - 2 times the base premium
Person aged 71 to 75 years on departure - 2.5 times the base premium
The schedule below sets out a summary of the cover provided by our tailored insurance. The cover is underwritten by Travel & General Insurance Company plc, except for section K (Legal expenses), which is underwritten by DAS Legal Expenses Insurance Company Limited. Both insurers are authorised and regulated by the Financial Services Authority.
Single trip policy
Schedule of cover
(Main policy limits only, please see the policy document for other limits that may apply.)
Section/Sum insured per person/Excess per person.
Cancellation & Curtailment / Up to £5,000 / £50
Personal Accident £25,000 Nil
Medical & Other Expenses £5,000,000 £50
Hospital Benefit £500 Nil
Personal Luggage
Money & Valuables £250 £50
Loss of Passport £200 Nil
Travel Delay (a) £60 (a) Nil
(b) Final Invoice cost (b) £50
Missed Departure £1,000 £50
Personal Liability £2,000,000 £250
Legal Expenses £25,000 Nil
Winter Sports Equipment £500 £50
Hire of Skis £500 Nil
Ski Pack £500 Nil
Annual multi trip insurance
Adult Policy, Europe £50.00 and Worldwide £70.00
Family Policy, Europe £99.00 and Worldwide £135.00
If you are a frequent traveller who travels more than two or three times a year, our annual multi trip policy is excellent value for money. Our policy offers great flexibility and a number of important advantages.
Available for persons aged up to 65
Covers journeys up to 31 days
Cover for adult members of the family to travel independently
Business travel cover
Winter sports cover
Adventure activities and sports cover
Important declaration
An insurance policy can only provide cover in respect of an event/occurence which is sudden, unforeseen and beyond your reasonable control. Therefore any facts known to you, which could possibly result in you having to make a claim, must be disclosed, otherwise you may not be covered. In particular, you must be able to make the following declaration for yourself and anyone travelling with you. As far as i know neither I, nor my travelling companion(s), nor immediate family, nor business associate(s), nor anyone I am visiting, nor anyone else for whom I would expect to be covered:
1. are waiting for or has the knowledge of the need for an operation, hospital consultation or any other hosptial treatment or investigations including the results of a routine test;
2. have been seen by a specialist or been admitted to a hospital overnight in the last 12 months(other than for regular check ups);
3. have received treatment, or are waiting to receive treatment, including regular medication, within the last 5 years;
4. have any pre-existing and on-going medical condition that could reasonably be anticipated to give rise to a complication needing medical intervention prior to or during a journey (if in doubt check with your general practitioner);
5. have been diagnosed by a registered general practitioner as having a terminal condition;
6. know of any circumstances that could be resonably expected to give rise to a claim under this policy.
If you cannot make this declaration when you take out the insurance, you must contact Healthcheck on 0845 408 0585
A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevant documents to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim.
Failure to comply with the terms & conditions of the policy may result in cover being restricted
DATA PROTECTION
In order to process your booking and to ensure that any holiday arrangements run smoothly and meet your requirements, we need to use the information you provide (such as name, address, any special needs/dietary requirments etc). We take full reponsibilty for ensuring that proper security measures are in place to protect your information. We must pass the information to the relevant suppliers of your arrangements and such airlines, hotels, car hire companies, etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. You have the right to access the personal data we hold for you, in order to do so please contact us via the contact points given below.
We may use this information to contact you with details of other products and services offered by Ski Verbier or associated companies. If you do not want this service please write to:-
Ski Verbier Ltd, 2nd Floor, Skyline House, 200 Union
Street, London SE1 0LX or email info@skiverbier.com.
TRAVEL INFORMATION
Switzerland is not a member of the EU and their currency is Swiss Francs (CHF). For further travel information including visa, passport and health advice please refer to the Foreign and Commonwealth Office website (www.fco.gov.uk) and follow the links to ‘Travel Advice by Country’. For guests non resident in the UK or without a British passport, visa requirements should be checked with the Swiss embassy. www.bfm.admin.ch/bfm/en/home.html
HEALTH AND INOCULATIONS
At the time of publication, no inoculations were required for anyone travelling from the UK to Switzerland. More information can be found on the Department of Health website: www.ch.gov.uk. However they do recommend that you check with your own doctor.
MEDICAL CARE
Switzerland has good medical facilities; all guests must make sure thay are appropriately insured to cover any medical costs.
YOUR HEALTH & SAFETY
Your welfare is our prime concern and we have taken all reasonable steps to try to ensure that you get the most from your holiday with us. Wherever possible, we have assessed any obvious potential risks and have addressed them in a way that we feel is appropriate.
HOTELS
If you are staying in one of our featured hotels, please ensure that you read their safety information provided in your room. We also recommend that you take a moment on arrival to familiarise yourself with your nearest emergency escape route.
CHALETS
On arrival at our chalets, you will find a comprehensive Chalet Information Book. We work closely with the
owners to provide an informative hand-book. All chalet books are individual to each property and are a useful guide to your chalet and local information. They include all contacts you may require during your stay and highlight any safety elements specific to the property. Please note escape routes are labelled on the back of the front door.
BALCONIES
Many of the chalets we have chosen for you are built on hill slopes with descending gardens and spectacular views. In order not to detract from the surrounding scenery, balconies are often a popular design at some properties. Please ensure that all members of your party are made aware of any balconies at your chalet on arrival. Please take extra care of any children in your party.
GENERAL SAFETY INFORMATION
We would like to highlight the following safety recommendations that are also repeated in the chalet books. Some may appear obvious, but are worth noting. Many are also applicable to hotels:
General Safety
• As a general rule, please exercise the same care and cautions that you would at home.
• Remember that children may be less careful than adults in new surroundings - so please take extra care with children on balconies and stairs.
• Do look after your personal belongings – please take advantage of safety deposit facilities where available.
Fire Safety
• On arrival take time to familiarise yourself with the emergency exit routes.
• Read any safety information in your room. Make a note of the nearest fire extinguisher and how to raise the alarm in the case of fire.
• Ensure that all cigarettes/cigars are extinguished and that candles or fires are not left burning when you go out or to go to bed.
• In the event of fire leave your chalet/room immediately. Do not stop to pack or collect your belongings. Stay calm and do not panic.
• Exit the building as quickly as possible closing all doors behind you.
Balcony Safety
• Take extra care on balconies. Children should never be left unsupervised or allowed to climb on furniture or railings.
• Adults should also be careful – do not sit on the balcony wall or railings. It is not advisable to lean over balconies.
Glass Doors
• Please take extra care when using these as in bright sunlight it is not always obvious whether they are open or closed; and few glass doors are equipped with toughened safety glass.
Electricity & Gas
• Please respect gas and electricity as you would at home.
• Please follow any instructions given for appliances.
• Please ensure that all gas and electric devices are turned off at night or if you are not in your chalet or room.
• Do not tamper with any related fixture or fitting.
• Please report any faults immediately.
Lift Safety
• Do not use lifts in the event of a fire.
• Not all lifts are the same; some do not have interior doors. Please exercise caution when using this type of lift.
• Children should not at any time be permitted to use the lifts without the supervision of adults.
Cot safety
• Cots and high chairs provided in chalets and hotels usually conform to local rather than to UK standards. Please exercise caution.
• High chairs often do not have harnesses. Please ensure that a child is secure and do not leave a child unattended in a high chair. TERMS AND CONDITIONS
When you book with Ski Verbier, you agree to the terms and conditions stated here. Please ensure that you read them. These terms and conditions can also be found on our website www.skiverbier.com
1. Definitions and Interpretations.
In these Booking Conditions “The Company” shall mean Ski Verbier Ltd (whose registered office is Kuoni House, Deepdene Avenue, Dorking, Surrey, RH5 4AZ) and where the contract permits shall include its agents or employees.
We are fully bonded members of ABTA (membership number W7034). All monies paid for holidays in this brochure are protected by our ABTA bond.
The Client shall mean the person in whose name the booking is made and shall include the person or persons on whose behalf the same is made.
“Force Majeure” shall mean any event outside the Company’s control which prevents the prompt performance of its obligations, including war or threat of war, riot, civil strife, industrial disputes, terrorist activity, natural disaster, fire, epidemic, outbreaks of illness, or adverse weather conditions.
2. Payment and confirmation
Booking and Deposit. When you book a holiday you must complete, sign and return a booking form and pay the deposit as advised (or full amount if departure is within 9 weeks) and correct insurance premium (if required). When you make a booking you are confirming that you understand, and have accepted our terms & conditions on behalf of yourself and all members of your party. A contract will be made once we accept your payment, whether or not we have received your signed booking form. A confirmation invoice will be issued by us. A holiday booking is made between Ski Verbier and the signatory on the booking form (you). The signatory must be over 18 years of age. Unless arranged through an agent, this is the sole person that we will take instruction from, or enter into dialogue or correspondence with, in respect of any booking arrangements or subsequent issues relating to the booking. All bookings made between you and Ski Verbier are subject to the conditions set out below The deposit shall only be refundable in accordance with Booking Conditions No. 7 or 8. The Company has the right to refuse to accept any bookings at the Company’s discretion, refunding any deposit received.
Terms of Payment. The full balance of the holiday price (including any charges made by any supplementary invoice) must be paid by the due date shown on the initial confirmation/invoice (either 9 weeks prior to date of departure or by return within this period). The Company has the right to send the Client a supplementary invoice to cover any of the subsequent charges which Booking Condition No. 4 allows the Company to pass on to the Client rather than absorb them.
These charges become part of the holiday price and are payable by return. The Company reserves the right to treat the booking as cancelled if any part of the balance of the holiday price remains unpaid by the due date.
If cancelled, the cancellation terms as per Booking Condition No. 10 will apply. If the booking has been made through a travel agent all monies paid to the travel agent for holidays are held by the travel agent on behalf of the Company at all times.
The client who signed the booking form shall be liable for full payment for all passengers to whom the form applies and for any other person that Ski Verbier is subsequently requested to book. For bookings made within 9 weeks of departure full payment for the holiday, including insurance premiums, must be made immediately to confirm your reservation.
3. Prices
We reserve the right to increase or decrease our prices at any time prior to booking and you will be informed of the up to date price of your chosen holiday before you book. The charges which make up the total holiday price specified in our confirmation invoice are calculated on the basis of costs to the Company and rates of exchange as published by Financial Times on 4 June 09 (e.g Swiss Francs 1.96). Our prices consist of a mixture of currencies and do not necessarily relate to the country of destination.
No surcharge guarantee
The price of your holiday is fully guaranteed and will not be subject to any surcharges. The prices listed are in £ STERLING and are quoted per chalet.
4. Damage deposit for chalet bookings
Ski Verbier will be entitled to recover the cost of any damage caused or outstanding monies owed by any member of your group. You agree to pay for any damage caused to chalets/ hotels or Ski Verbier equipment or outstanding payments by means of the credit card details you have given on the booking form.
At the company’s discretion, an additional refundable damage deposit may be required with the balance payment 9 weeks before the start date of your holiday. This will be held for 30 days after your departure date from the chalet. This deposit is fully refundable. However, if you have caused any damage to anything in the chalet or to the structure of the chalet the cost of replacement or repair will be taken out of your damage deposit before you are refunded. If the repair/replacement costs exceed the amount of your damage deposit you will be liable for the remaining repair costs and will be charged for these accordingly. If you have any outstanding payments such as holiday extras bills these too will be deducted from the
deposit before it is returned to you. Ski Verbier accepts no responsibility for the action of its clients and shall not be held liable for any claim made against them (or as a result of their actions) by a third party.
5. Your responsibilities
a) As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group both before and during your holiday.
b) Please treat the chalet and all Ski Verbier property with care and respect. Behaviour deemed unacceptable by Ski Verbier will result in the termination of your holiday and you shall have no right to a refund for your holiday or any expenses incurred as a result of the termination.
6. All male groups
Ski Verbier reserves the right to refuse bookings by all male groups. This is solely at the discretion of the company. You are obliged to declare all male groups at the time of booking. Otherwise, Ski Verbier holds the right to refuse entry to our property on arrival.
7. Alterations by the Company
i) The arrangements featured in this brochure are planned many months in advance and amendments do occasionally become inevitable. In the majority of cases such changes would be considered by the Company to be minor, in which case the Company shall have absolute discretion as to whether the Client is or is not notified.
ii) If a change which the Company considers to be major becomes necessary, the Company will inform the Client or his travel agent as soon as is reasonably possible if there is time before departure. A major change to the holiday arrangements might involve offering accommodation of a lower standard than that booked.
You will have the choice of either accepting the change of arrangements, accepting an offer of alternative arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday booked and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of Force Majeure, we will pay compensation as detailed below:
Period before scheduled
Departure within which a
Major change is notified
Compensation per
Passenger (excluding infants)
More than 63 days
63 – 29 days
28 – 14 days
13 – 0 days
Nil
£10
£20
£30
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Compensation will not be payable if we are forced to cancel, or in any way change your holiday due to circumstances which can be described as Force Majeure.
8 Cancellation by the Company.
The Company has the right to cancel a Client’s holiday in the following circumstances:
a) At any time owing to Force Majeure, in which case the Company shall offer if available, either alternative holiday arrangements of a similar standard (from this brochure) or refund all monies paid by the Client in respect of the arrangements showing on the Company’s confirmation invoice within 14 days.
b) At the due date if the Client has failed to pay the full balance of the holiday price in accordance with Booking Condition No. 2, in which case cancellation charges as per Booking Condition No. 10 will apply.
c) At any time, in the Company's discretion, in which case the Company shall make the offer or refund as mentioned in paragraph (a) above, but should this be within 9 weeks before the date of departure, compensation will be paid in accordance with the scale shown in Booking Condition No. 7
9. Alterations by the Client
a) Once your booking has been confirmed any changes to accommodation, dates or names of the party
requested by the client will incur a £30 amendment fee per person in respect of each change to cover costs incurred. Any request for changes must be in writing from the person who made the booking or their travel agent. Save as set out in (iv) below, changes cannot be made within 42 days of departure and any such request will be subject to the cancellation charges set out in Clause 10.
b) If a Client chooses to change their booking by transferring it to another person, the Company will arrange for such a transfer, provided that:
i) The reason for the transfer of the booking is that the Client is prevented from travelling .In this event the Client will need to provide documentary proof (such as a doctor’s certificate) of the reason before the Company will authorise a transfer and:
ii) The Client or the transferee, pays any balance due before the transfer is authorised by us and;
iii) The transferee meets all conditions of the holiday originally booked;
iv) The request for a transfer is sent to us in writing 28 days before departure together with full details of the transferee, documentary proof (as outlined in (i) above) and payment of a fee of £50 per person to cover our administrative costs plus any charges which our suppliers impose by virtue of the transfer, particularly where any supplier regards the transfer as a cancellation and new booking.
c) If a Client chooses to modify or abandon the arrangements after commencement of the holiday (e.g. change accommodation or the duration of the stay), they will be deemed to be breaking their contract with the Company and the Company cannot accept liability for any loss, damage or additional expenses resulting there from and no refunds for unutilised services or arrangements will be made unless the Company is at fault and has been given the opportunity to rectify the problem.
10. Cancellation by the Client.
All cancellations by the Client must be in writing from the person who made the booking, either by special delivery, email or facsimile. Cancellation applies only from the date of receipt by the Company of the cancellation notification. If the cancellation notification is received 64 days or more before the departure date, only the holiday deposit and insurance premium is forfeit, plus any costs incurred by us for non-refundable or non-changeable reservations. Thereafter, the following percentage of the total holiday price will be payable as a cancellation charge by the Client:
Between 63 – 42 days before departure 40%
Between 41 – 28 days before departure 60%
Between 27 – 15 days before departure 80%
Between 14 and the departure date or later 100%
The cancellation charges represent a reasonable estimate by the Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Client books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by the Client to the Company within 7 days of the charge arising, notwithstanding the fact that the Client’s holiday insurance policy may cover the cancellation charge. It is the Client’s responsibility to claim any insurance monies due as the Company cannot claim on behalf of the Client. If a Client wishes to change or part cancel accommodation, dates or names of the party, we will endeavour to secure such a change provided the Client pays all costs incurred by us.
11. Bookings by Agents
Ski Verbier is pleased to accept bookings from Agents. As a condition of booking the Agent agrees that Ski Verbier will make all in-resort arrangements (including the purchase of ski passes, the rental of Ski Equipment, the booking of ski lessons and the booking of massages) on behalf of the clients. In cases where a group takes the Hotel Mont Gelé exclusively, the Agent agrees that Ski Verbier will also arrange all transfers for the party.
12. Swimming pool/jacuzzis
Guests in Chalet Sorojasa swim in the swimming pool at their own risk and Ski Verbier can accept no responsibility for accidents/injuries sustained while using the facility. Children must be supervised at all times. The same applies to the use of jacuzzis, saunas and steam rooms in Ski Verbier chalets.
13. Babysitting
Please note that babysitters are not trained nannies. On meeting their babysitter, clients must satisfy themselves that they are happy to leave their child in their care. Ski Verbier offers this facility purely as a service to our clients and cannot accept responsibility or guarantee the arrangements are satisfactory. Note: Babysitters can be unreliable, or become ill and therefore unavailable. If a booking is conditional upon a babysitter being provided, clients should make their own arrangements.
14. Check in and check out times
Check in is not before 4pm on day of arrival and check out is not after 10am on day of departure, unless agreed in writing at time of booking.
15. Insurance.
The Company reserves the right to refuse to accept bookings from clients who are not adequately insured against holiday risks. The standard holiday insurance organised by the Company is strongly recommended. Clients not taking this insurance must provide evidence of adequate alternative insurance or indicate on the booking form that they have adequate alternative arrangements.
16. Special needs
We are happy to give you advice and to assist you in choosing a holiday that will meet your requirements. Agreed prior to booking and confirmed by you in writing when sending the Booking Form.
17. Liability of the Company
a) The Company accepts responsibility for ensuring the holiday which the Client books with us is supplied as described in this brochure and the services offered reach a reasonable standard. If any part is not provided as contracted, we will pay the client the appropriate compensation if this has affected the enjoyment of the holiday, unless there has been no fault on our part or that of our suppliers. However, please bear in mind that local standards will not be the same as the UK and it is not always within our control to impose such standards. We do not accept liability for any disappointment which the client may feel as a result of unrealistic expectations. We do limit the level of our liability to a refund of twice
the cost of the holiday. The limit does not apply to injury, illness or death.
b) The Company is only liable for death, bodily injury or illness arising as a direct result of the negligent acts or omissions of its employees, agents or servants, subcontractors and suppliers acting in the course of their employment and on the Company’s business.
c) Any claims made pursuant to (a) and (b) above, must be notified to the Company within three months of return from holiday and shall be subject to English law. The Client must assign to the Company all rights against any party to the claim and must give the Company and its insurers full assistance in claiming against such party.
d) If any Client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through the Company, the Company shall, at our discretion offer advice, guidance and assistance to help the Client in resolving any claim they may have against a third party, provided the Company is advised of the incident within 90 days of the occurrence. Where legal action is contemplated the Company’s authority must be obtained prior to commencement of proceedings and be subject to the Client undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to the Company. The Company’s costs in respect of the above on behalf of the Client and his party shall not exceed £5000 in total.
e) In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in accordance with the relevant carrier’s conditions of carriage and in the manner provided by the relevant international conventions, copies of the relevant conditions of carriage and international conventions are available from our offices upon request.
f) The company shall not be liable for any noise, nuisance or disturbance arising outside the property rented under this contract caused by third parties beyond the control of the company. The company shall, however, make every effort to minimise such noise, nuisance or disturbance and forewarn the client if the company has knowledge of this.
g) We have an ongoing health & safety programme with respect to any holiday arrangements that we make. However, it must be appreciated that UK or EU standards and regulations do not necessarily apply in Switzerland, where local legislation and standards apply.
h) Our suppliers (such as activities or transport providers) have their own booking conditions or conditions of carriage, and these conditions are binding between you and the supplier. Some of these conditions may limit or remove the relevant transport provider's or other supplier's liability to you. You can get copies of such conditions from our offices, or the offices of the relevant supplier.
18 Photographs.
These are intended to give an overall impression rather than details of a specific chalet or hotel. The Company is not liable for any items of furniture or chattels, which appear in the photographs, which may have been changed or removed from the property and any aspects of the property environment which may have changed since the photographs were taken.
19 Disputes
a) We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found on ABTA's website www.abta.com.
The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
Alternatively, AITO’s Independent Dispute Settlement Service (again, details on request) may be called upon by either side to bring the matter to a speedy and amicable solution.
b) Any dispute or complaint which Clients may have concerning their holiday arrangements, must be
reported immediately by telephone, followed in writing to Ski Verbier’s local representative, or when not available to Ski Verbier in London (office hours are Monday – Friday 09:00 – 18:00) either immediately if urgent, or within 48 hours of the complaint or dissatisfaction arising. If a Client fails to follow this procedure we will have been deprived of the opportunity to investigate and rectify any complaint whilst Clients were in resort and this will affect a Client’s rights under this contract.
Any complaint which cannot be satisfactorily resolved in the resort must be reported in writing to the Company’s London office within 28 days of the Client’s return from holiday. Upon receipt of a client’s letter, we will acknowledge it, investigate the points raised, and reply within 28 days. If this is not possible, we will send an interim letter, advising of our progress.
c) This contract is governed by English law and both parties shall submit to the jurisdiction of English courts. You may however choose the jurisdiction of Scotland or Northern Ireland if that is where you live.
d) We reserve the right in our absolute discretion to terminate or curtail your holiday if your behaviour is likely, in our reasonable opinion or that of our suppliers to cause distress, damage, annoyance and danger to our employees or to any third party, or their property. If you are prevented from travelling or have to return home early for this reason, we will have no further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, we will be under no obligation to pay you compensation or cover any costs which you may incur as a result of having to make alternative arrangements.
20 General.
The facilities, local prices and amenities mentioned in this brochure are shown in good faith as generally being available at the time of publication and for the duration of the programme [Winter 2008/09].
Should local prices vary, or facilities not be available at certain times as a result of weather conditions, lack of support, etc., the Company cannot accept responsibility.
General disclaimer
This booklet of Terms & Conditions and any images/ descriptions within the brochure itself are for reference purposes only. The booking conditions and any matters arising from them are subject to and governed by English law. To the best of our knowledge all details in our 2008 - 2009 brochure and these terms and conditions were accurate at the time of going to print.
Ski Verbier Ltd
Company Reg number 02748798
Registered Office:
Kuoni House
Deepdene Avenue
Dorking
Surrey
RH5 4AZ
www.skiverbier.com