Check in 16:00 day of arrival and check out 10:00 day of departure. This form contains all the information on how to book your Ski Verbier Holiday. Please contact our sales office to check availability and for any further information. Tel: +44 (0)20 7401 1101 (09.00 – 18.00 Mon – Fri) Fax: +44 (0)20 7401 1107 Email: info@skiverbier.com Ski Verbier Ltd, 2nd Floor, Skyline House, 200 Union Street, London SE1 OLX. Weekly catered chalet prices include: • Seven nights accommodation • Champagne on first evening and for one breakfast • Dedicated service from the resort staff • Tea or coffee in bed, breakfast and afternoon tea daily • Drinks and canapés followed by a 4 course supper 6 out of 7 nights • Carefully selected house wines & a range of beers and soft drinks • Daily newspapers • Fresh flowers • In-resort driving service in selected chalets • Ski pass delivery • Help with ski equipment hire • Daily chalet cleaning • Bathroom products (soap, shampoo, shower gel, body lotion) Whilst the standard of service is the same in all our catered chalets, the style, amenities and facilities differ and this is reflected in the price. As all our chalets are privately owned homes, room sizes vary and it is the responsibility of the party leader to allocate rooms within their group. Additional extras we can arrange: • Transfers by train, private taxi or helicopter to and from airports • Private or scheduled flights • Airport parking meet and greet service in the U.K. • Travel insurance • Ski hire and lift passes • Speciality wines and champagne • Full or part time au pairs/nannies • Heli-skiing and all ski tuition • In-chalet massage • Other In-resort activities • Conference facilities If you require something that is not on this list, please do not hesitate to ask. SMOKING To ensure the safety and comfort of all our guests, we ask that you refrain from smoking in any of the chalets. Smoking is only permitted on chalet balconies where ashtrays are provided. YOUR FINANCIAL PROTECTION For all travel arrangements booked through Ski Verbier Ltd, your monies are protected by way of a bond held by ABTA. ABTA Ski Verbier Ltd is a member of ABTA, membership number W7034. Thus we are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com INSURANCE Travel Insurance is a vital aspect to booking a holiday, giving you protection against unforseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that youmake your booking. To assist you with this, we have arranged competitive travel insurance from Travel & General Insurance Company plc to specifically meet your skiing holiday needs. The cover includes off-piste skiing/snowboarding (with a guide), heli skiing (if you pay an aditionalpremium) and cover of ski equipment. Should you decide not to purchase our insurance, you must provide us with details of your alternative insurance with your final payment. Insurance premiums Period up to days Per Adult Cover Up to 5 days £34.50 Up to 10 days £38.50 Up to 17 days £46.00 each added week £22.00 Family cover 2 parents and all their children under 18 Family rate - 2.5 times the base premium Person aged 66 to 70 years on departure - 2 times the base premium Person aged 71 to 75 years on departure - 2.5 times the base premium The schedule below sets out a summary of the cover provided by our tailored insurance. The cover is underwritten by Travel & General Insurance Company plc, except for section K (Legal expenses), which is underwritten by DAS Legal Expenses Insurance Company Limited. Both insurers are authorised and regulated by the Financial Services Authority. Single trip policy Schedule of cover (Main policy limits only, please see the policy document for other limits that may apply.) Section/Sum insured per person/Excess per person. Cancellation & Curtailment / Up to £3,000 / £45 Personal Accident £15,000 Nil Medical & Other Expenses £2,000,000 £50 Hospital Benefit £300 Nil Personal Luggage Money & Valuables £2,000 £50 Loss of Passport £200 Nil Travel Delay (a) £60 (a) Nil (b) Final Invoice cost (b) £50 Missed Departure £500 Nil Personal Liability £2,000,000 £250 Legal Expenses £25,000 Nil Winter Sports Equipment £500 £50 Hire of Skis £250 Nil Ski Pack £300 Nil Annual multi trip insurance Adult Policy, Europe £52.00 and Worldwide £65.00 Family Policy, Europe £104.00 and Worldwide £130.00 If you are a frequent traveller who travels more than two or three times a year, our annual multi trip policy is excellent value for money. Our policy offers great flexibility and a number of important advantages. Available for persons aged up to 65 Covers journeys up to 31 days Cover for adult members of the family to travel independently Business travel cover Winter sports cover Adventure activities and sports cover Important declaration An insurance policy can only provide cover in respect of an event/occurence which is sudden, unforeseen and beyond your reasonable control. Therefore any facts known to you, which could possibly result in you having to make a claim, must be disclosed, otherwise you may not be covered. In particular, you must be able to make the following declaration for yourself and anyone travelling with you. As far as i know neither I, nor my travelling companion(s), nor immediate family, nor business associate(s), nor anyone I am visiting, nor anyone else for whom I would expect to be covered: 1. are waiting for or has the knowledge of the need for an operation, hospital consultation or any other hosptial treatment or investigations including the results of a routine test; 2. have been seen by a specialist or been admitted to a hospital overnight in the last 12 months(other than for regular check ups); 3. have received treatment, or are waiting to receive treatment, including regular medication, within the last 5 years; 4. have any pre-existing and on-going medical condition that could reasonably be anticipated to give rise to a complication needing medical intervention prior to or during a journey (if in doubt check with your general practitioner); 5. have been diagnosed by a registered general practitioner as having a terminal condition; 6. know of any circumstances that could be resonably expected to give rise to a claim under this policy. If you cannot make this declaration when you take out the insurance, you must contact Healthcheck on 0845 408 0585 A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevant documents to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim. Failure to comply with the terms & conditions of the policy may result in cover being restricted DATA PROTECTION In order to process your booking and to ensure that any holiday arrangements run smoothly and meet your requirements, we need to use the information you provide (such as name, address, any special needs/dietary requirments etc). We take full reponsibilty for ensuring that proper security measures are in place to protect your information. We must pass the information to the relevant suppliers of your arrangements and such airlines, hotels, car hire companies, etc. The information may also be provided to public authorities such as customs/immigration if required by them, or as required by law. We may use this information to contact you with details of other products and services offered by Ski Verbier or associated companies. If you do not want this service please write to:- Ski Verbier Ltd, Thames Wharf Studios, London. W6 9HA or email info@skiverbier.com. TRAVEL INFORMATION Switzerland is not a member of the EU and their currency is Swiss Francs (CHF). For further travel information including visa, passport and health advice please refer to the Foreign and Commonwealth Office website (www.fco.gov.uk) and follow the links to ‘Travel Advice by Country’. For guests non resident in the UK or without a British passport, visa requirements should be checked with the Swiss embassy. www.bfm.admin.ch/bfm/en/home.html HEALTH AND INOCULATIONS At the time of publication, no inoculations were required for anyone travelling from the UK to Switzerland. More information can be found on the Department of Health website: www.ch.gov.uk. However they do recommend that you check with your own doctor. MEDICAL CARE Switzerland has good medical facilities; all guests must make sure thay are appropriately insured to cover any medical costs. TERMS AND CONDITIONS A holiday booking is made between Ski Verbier and the signatory on the booking form (you). The signatory must be over 18 years of age. Unless arranged through an agent, this is the sole person that we will take instruction from, or enter into dialogue or correspondence with, in respect of any booking arrangements or subsequent issues relating to the booking. All bookings made between you and Ski Verbier are subject to the conditions set out below. Payment and confirmation Your booking is confirmed by Confirmation Invoice‚ only once Ski Verbier has received a signed booking form and deposit payment. Please see ‘How to Book’ section above. The client who signed the booking form shall be liable for full payment for all passengers to whom the form applies and for any other person that Ski Verbier is subsequently requested to book. For bookings made within 8 weeks of departure full payment for the holiday, including insurance premiums, must be made immediately to confirm your reservation. Damage deposit for chalet bookings Ski Verbier will be entitled to recover the cost of any damage caused or outstanding monies owed by any member of your group. You agree to pay for any damage caused to chalets/ hotels or Ski Verbier equipment or outstanding payments by means of the credit card details you have given on the booking form. At the company’s discretion, an additional refundable damage deposit may be required with the balance payment 8 weeks before the start date of your holiday. This will be held for 30 days after your departure date from the chalet. This deposit is fully refundable. However, if you have caused any damage to anything in the chalet or to the structure of the chalet the cost of replacement or repair will be taken out of your damage deposit before you are refunded. If the repair/replacement costs exceed the amount of your damage deposit you will be liable for the remaining repair costs and will be charged for these accordingly. If you have any outstanding payments such as telephone bills, ski passes or ski lessons etc. these too will be deducted from the deposit before it is returned to you. Ski Verbier accepts no responsibility for the action of its clients and shall not be held liable for any claim made against them (or as a result of their actions) by a third party. Your responsibilities a) As part of this contract you hereby agree to guarantee payment for any chargeable services requested by any member of your group both before and during your holiday. b) Please treat the chalet and all Ski Verbier property with care and respect. Ski Verbier will be entitled to recover the cost of any damage caused by any member of your group. Behaviour deemed unacceptable by Ski Verbier will result in the termination of your holiday and you shall have no right to a refund for your holiday or any expenses incurred as a result of the termination. No surcharge guarantee The price of your holiday is fully guaranteed and will not be subject to any surcharges. The prices listed are in £ STERLING and are quoted per chalet. Changes to your booking All changes to your booking must be made in writing and signed by you (the party leader). They will be confirmed on the day Ski Verbier receives them. Cancellation by you A cancellation by you will only be effective when notification has been received in writing from you (by letter or fax, not email) by Ski Verbier. Ski Verbier reserves the right to levy a cancellation charge. If cancellation is more than 8 weeks before departure, you will forfeit the deposit and insurance premium. (Plus any costs incurred by us for non-refundable or non changeable travel reservations). Within 8 weeks of departure the following rates of forfeit shall apply: Between 42 – 28 days before departure 60% Between 27 – 15 days before departure 80% Between 14 and the departure date or later 100% If no written notice of cancellation is received and the client does not travel, cancellations will be deemed to have been received on the day of departure. Ski Verbier reserves the right to resell any part of the cancelled holiday, and this shall in no way alter their right to levy cancellation charges. Cancellation by Ski Verbier Should Ski Verbier be forced to cancel or change your holiday due to such circumstances as wars, riot, strikes, terrorism, natural disaster, fire, technical problems to transport, closure or congestion of airports, adverse weather conditions or similar events beyond the control of Ski Verbier, refunds will not be paid. If you fail to settle either the deposit payment or the final balance payment or any other extra costs by the due dates, Ski Verbier reserves the right to cancel the reservation with the same terms as above. In all cases Ski Verbier reserves the right to cancel your holiday for the dates you have reserved. This is exceedingly unlikely, but should this occur, you will be refunded in full. All male groups Ski Verbier reserves the right to refuse a booking of all male groups. This is solely at the discretion of the company. You are obliged to declare all male groups at the time of booking. Otherwise, Ski Verbier holds the right to refuse entry to our property on arrival. Bookings by Agents Ski Verbier is pleased to accept bookings from Agents. As a condition of booking the Agent agrees that Ski Verbier will make all in-resort arrangements (including the purchase of ski passes, the rental of ski equipment, the booking of ski lessons and the booking of massages) on behalf of the clients. In cases where a group takes the Hotel les Rois Mages exclusively , the Agent agrees that Ski Verbier will also arrange all transfers for the party. Liability All clients undertake to behave in such a manner as in no way to cause damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause shall be terminated forthwith and Ski Verbier shall have no further contractual obligations. All damages and breakages will be charged to the client and must be paid before vacating the premises or if a damage deposit is being held, the amount will be deducted from the final refund of the damage deposit. Swimming pool/jacuzzis Guests in Chalet Sorojasa swim in the swimming pool at their own risk and Ski Verbier can accept no responsibility for accidents/injuries sustained while using the facility. Children must be supervised at all times. The same applies to the use of jacuzzis, saunas and steam rooms in Ski Verbier chalets. Babysitting Please note that babysitters are not trained nannies. On meeting their babysitter, clients must satisfy themselves that they are happy to leave their child in their care. Ski Verbier offers this facility purely as a service to our clients and cannot accept responsibility or guarantee the arrangements are satisfactory. Note: Babysitters can be unreliable, or become ill and therefore unavailable. If a booking is conditional upon a babysitter being provided, clients should make their own arrangements. Check in and check out times Check in is at 4pm on day of arrival and check out is at 11am on day of departure, unless agreed in writing at time of booking. Special needs We are happy to give you advice and to assist you in choosing a holiday that will meet your requirements. Agreed prior to booking and confirmed by you in writing when sending the Booking Form. Complaints If you have cause for complaint whilst on holiday, you must bring it to the attention of our resort representative or the hotel manager immediately. They will do their best to rectify the situation. If a problem remains unresolved during your holiday, you should make a complaint in writing to us within 28 days of the completion of the holiday. We will reply to you within 28 days of receipt of your letter, as laid down by the ABTA Tour Operator’s Code of Conduct. Dealing with complaints We certainly hope that we can settle any holiday complaints amicably, however, should this prove not to be the case you may refer any dispute relating to this contract to an Arbitrator appointed by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability for you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person or £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences, although claims which include an element of minor injury or illness can be considered subject to a limit of £1,000 on the amount the arbitrator can award per person, in respect of this element. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement. For injury and illness claims, you may like to use the ABTA/Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. This aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com. Liability of the Company a) The Company accepts responsibility for ensuring the holiday which the client books with us is supplied as described in this brochure and the services offered reach a reasonable standard. If any part is not provided as contracted, we will pay the client the appropriate compensation if this has affected the enjoyment of the holiday, unless there has been no fault on our part or that of our suppliers. However, please bear in mind that local standards will not be the same as the UK and it is not always within our control to impose such standards. We do not accept liability for any disappointment which the client may feel as a result of unrealistic expectations. We do limit the level of our liability to a refund of twice the cost of the holiday. The limit does not apply to injury, illness or death. b) The Company is only liable for death, bodily injury or illness arising as a direct result of the negligent acts or omissions of its employees, agents or servants, subcontractors and suppliers acting in the course of their employment and on the Company’s business. c) Any claims made pursuant to (a) and (b) above, must be notified to the Company within three months of return from holiday and shall be subject to English law. The Client must assign to the Company all rights against any party to the claim and must give the Company and its insurers full assistance in claiming against such party. d) If any Client suffers death, illness or injury whilst overseas arising out of an activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through the Company, the Company shall, at our discretion offer advice, guidance and assistance to help the Client in resolving any claim they may have against a third party, provided the Company is advised of the incident within 90 days of the occurrence. Where legal action is contemplated the Company’s authority must be obtained prior to commencement of proceedings and be subject to the Client undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to the Company. The Company’s costs in respect of the above on behalf of the Client and his party shall not exceed £5000 in total. e) In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in accordance with the relevant carrier’s conditions of carriage and in the manner provided by the relevant international conventions, copies of the relevant conditions of carriage and international conventions are available from our offices upon request. f) The company shall not be liable for any noise, nuisance of disturbance arising outside the property rented under this contract caused by third parties beyond the control of the company. The company shall, however, make every effort to minimise such noise, nuisance or disturbance and forewarn the client if the company has knowledge of this. g) We have an ongoing health & safety programme with respect to any holiday arrangements that we make. However, it must be appreciated that UK or EU standards and regulations do not necessarily apply in Switzerland, where local legislation and standards apply. General disclaimer This booklet of Terms & Conditions and any images/descriptions within the brochure itself are for reference purposes only. The booking conditions and any matters arising from them are subject to and governed by English law. To the best of our knowledge all details in our 2006- 2007 brochure and these terms and conditions were accurate at the time of going to print.